We want refunds to be predictable: if we haven't done the work or your item doesn't arrive as promised, you get your money back. This policy covers the two things you can pay for at SHD Sourcing: your membership and individual sourcing orders.
1. Membership
Membership is paid through Whop, as one payment of $497 or 3 monthly payments of $179. There is no recurring subscription to cancel and no monthly fee after your membership payment or payments.
Membership payments are not refundable. Once your access is granted, your membership payment or payments are final and we do not refund them.
On the 3-payment plan your access unlocks on the first payment, so all three payments are owed. If a payment is missed, your access is paused until it is made. You cannot cancel your membership by stopping payments.
The only exception is a charge made in error (for example a duplicate charge, or a charge after your plan's final payment). Contact us and we'll refund it in full.
2. Sourcing orders: before we ship
A paid sourcing order can be cancelled for a full refund any time before it ships. When a paid order is cancelled, a refund request is filed automatically and our team processes it, so you don't need to chase anyone.
3. Sourcing orders: after we ship
Once an order has shipped, refunds are handled case by case:
- Lost in transit. If tracking stops and the parcel is declared lost, we'll reship the order or refund it, your choice.
- Returned to sender. If a parcel comes back to us undelivered, a refund request is filed automatically for our team to review. If the return was caused by an incorrect address you provided, we may deduct the shipping cost from the refund or offer a reship instead.
- Wrong, damaged, or not as described. Tell us within 7 days of delivery with a photo of what arrived, and we'll reship the correct item or refund the order.
- Buyer's remorse on your buyer's side (your customer changed their mind after the item shipped) isn't covered; handling marketplace returns with your buyer stays between you and your marketplace.
4. How refunds are paid
Approved refunds on sourcing orders are issued through Stripe to the original payment method, and approved refunds of membership payments are issued through Whop. Once issued, banks typically post the money within 5–10 business days. Your order will show as Refunded in your dashboard.
5. How to ask
The fastest route is the message thread on the order itself in your dashboard; our team sees it immediately. You can also email ayden@shdsourcing.com with the order in question.