Refund Policy

You can cancel your subscription at any time from your Billing page. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you simply aren't charged again. We don't prorate partial months.

If you were charged in error (for example a duplicate charge, or a renewal after you cancelled), contact us and we'll refund it in full.

A paid sourcing order can be cancelled for a full refund any time before it ships. When a paid order is cancelled, a refund request is filed automatically and our team processes it — you don't need to chase anyone.

Once an order has shipped, refunds are handled case by case:

• Lost in transit. If tracking stops and the parcel is declared lost, we'll reship the order or refund it — your choice.
• Returned to sender. If a parcel comes back to us undelivered, a refund request is filed automatically for our team to review. If the return was caused by an incorrect address you provided, we may deduct the shipping cost from the refund or offer a reship instead.
• Wrong, damaged, or not as described. Tell us within 7 days of delivery with a photo of what arrived, and we'll reship the correct item or refund the order.
• Buyer's remorse on your buyer's side (your customer changed their mind after the item shipped) isn't covered — handling marketplace returns with your buyer stays between you and your marketplace.

Approved refunds are issued through Stripe to the original payment method. Once issued, banks typically post the money within 5–10 business days. Your order will show as Refunded in your dashboard.

The fastest route is the message thread on the order itself in your dashboard — our team sees it immediately. You can also email ayden@shdsourcing.com with the order in question.